UPDATE
While we always endeavour to deliver your orders by the next day, we cannot guarantee the same. If you would like a guaranteed delivery by noon next day, then there would be a surcharge of £7.50 on the order.
NOW THE OTHER NITTY GRITTY
Some of the products displayed on the site may not be in Stock when you order them. We have arrangements with many suppliers and manufacturers who will either deliver the stock, within a few days to you directly from their warehouse or deliver it to us. We will keep you informed about the progress of your order. If an item is in stock and we receive your order by 3 pm, it will be despatched on the same day. Normally, you would receive the delivery the next day.
Delivery Charges (mainland UK only)
Upto £249.99 Net £5.00 + VAT
£250.00 to £499.99 Net £10.00 + VAT
Over £500.00 FREE
Delivery Charges (Scotland and highlands)
A flat charge of £15.00 will be added to the order value for delivery to Scotland and the highlands.
Delivery Charges (outside mainland UK)
A flat charge of £50.00 will be added to the order value for delivery to countries outside the UK.
Part deliveries
If for any reason we have to put an item on back order, and deliver your order in separate consignments, we will only charge you for one delivery.
Other information
We use Royal Mail, Parcel Force and ANC Express Parcel to deliver our stock. To comply with MHRA regulations and for security reasons all our parcels have to be signed for. Our trained staff will pack your order securely to withstand any rough handling in transit. But once the parcel leaves our premises we have no control as to when it will be delivered and in what condition.
WE WILL NEVER GUARANTEE A DELIVERY TIME.
In our experience our delivery partners do a great job and we rarely have delivery problems.
All fridge lines are packed meticulously together with an ice-pack in bubble-wrap to create a cool micro environment around the product. All fridge lines are sent out for delivery by noon the next day. Any fridge line orders received on Friday will only be despatched from our warehouses on Monday.
Please do not hesitate to contact us should you require any further clarification or information. Please email or call us on 0845 458 4040 and we will gladly discuss any issue you may have.