Returns Policy

Goods are not supplied on a sale or return basis. If any Goods are returned, the Goods must be unused and in original packaging and fit for resale. Returns will only be accepted with prior written permission of the Company. This must be obtained within 7 working days of date of arrival.

In the event of Customer not being entirely satisfied with any goods received, notification must be made in accordance with condition 10 of our Terms and Conditions. Failure to do so will result in credit/refunds not being issued.

Items made to Customer's own specification or have been specifically ordered will not be accepted for return unless faulty in accordance with condition 10 of our Terms and Conditions. Unless agreed with supplier such returns are subject to any charges and transit costs imposed by suppliers.

The Company accepts no responsibility for goods lost during transit.

No replacements are available whilst goods are exchanged, replaced or repaired.

Goods will not be acceptable for return if they have been relabelled or used in any way, or if any tamper evident seals have been broken. A returns note in accordance with condition 10.4 of our Terms and Conditions needs to be provided by the customer in connection with all returns of non-faulty goods.

Temperature controlled and pharmaceutical items will be accepted to correct defects and delivery errors only. In such cases the goods must be stored according to Manufacturer’s instructions.

Credits will normally be allowed on authorised returns as follows:

Goods authorised for return within 3 working days of despatch - 100% allowance.

Any other goods - no allowance.

Customers outside of the UK, 3 day rule applies from date of receipt not despatch.

Non faulty goods accepted at the Company's discretion for credit will be subject to a handling charge at a rate of 25% on net value or a minimum of handling charge of £15.00.