Terms & Conditions

Updated on 22 March 2012

Below are listed our terms and conditions of sale. These terms and conditions apply to all transactions effected through the website or by any other electronic or physical mode of communication which results in a business transaction with GP Supplies Limited. These terms and conditions apply to all business activities of GP Supplies Ltd – not just limited to the website. It is important that you read and understand these terms and conditions. No other conditions whether or not inconsistent with these Terms and Conditions shall apply. All orders that you place on this website or by any other means which result in a business transaction, will be subject to acceptance in accordance with these terms and conditions for supply in the United Kingdom.

If you have any queries we would be happy to answer them on 020 8961 5567.

This website is operated by GP Supplies Limited (referred to as "GP Supplies/GPS/we/our/us"). As a user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below.

1. General

   1. We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the www.gpsupplies.com website (see date above) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website and/or placing subsequent orders with the company shall signify your acceptance to be bound by the latest terms and conditions.

   2. If the Company is hindered or prevented from fulfilling any contractual obligation due to any cause beyond their reasonable control or by their inability to produce any goods, the Company may at its absolute discretion delay the performance of or cancel the whole or any part of the contract without incurring any liability whatsoever.

   3. You confirm that you have the authority to bind any business on whose behalf you  place an order with GP Supplies by any mode of communication. Customers entering into transactions with the Company expressly warrant that they are authorised to accept and are accepting these Terms and Conditions not only for themselves but also as agents for and on behalf of all other persons who are, or may become, interested in the Company's goods, whether in whole or part.

   4. Using the website may require registration and subsequent access to those services will be subject to an approved login name and password ("Password Details"). Information that you provide on this website and by email or letter must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately.

   5. Where a Customer 'deals as a consumer as defined in Section 12(1) of the Unfair Contract Terms Act 1977 (as amended) these Terms and Conditions are subject to the Consumer's statutory rights, including but not limited to the Consumer Protection (Distance Selling) Regulations 2000. The Company shall in no way be entitled to exclude or limit such statutory rights.

   6. The detail contained in the website is for information purposes only. E&OE. Images are for illustration purposes only. Due to many factors the item despatched may not necessarily look like the image displayed.

   7. We display details of products with images and prices as an indication of our intention to either offer these items straight from stocks held or source it from reputable European manufacturers or other wholesalers or suppliers. At no time do we imply that the item ordered will be in stock for delivery straightaway. All medical equipment is ordered on a back to back basis [when you order from us, we will place an order with our supplier] from a manufacturer or another wholesaler or a supplier. If an item is not in stock we will inform you of an estimated time of delivery. However, the time of delivery will not be considered as part of a sales contract.

   8. Except as expressly stated in writing, the Company makes no representation as to the fitness of purpose or suitability of any goods sold for any purposes whatsoever. The Customer acknowledges that neither the Company nor its employees have any professional or medical qualifications to advise as to fitness for purpose or suitability. The Customer acknowledges that no representatives have been made by the Company other than those incorporated in the Company’s catalogue, quotation and these Conditions and that goods have been selected and ordered by the Customer using their own skill and judgement.

   9. Products displayed on the website indicate we have access to them whether they are stocked in our warehouse or our supplier’s warehouse. We do not stock items which sell very irregularly, expensive medical equipment, refrigerators, furniture and other high value items. We have arrangements with our suppliers and manufacturers who will either deliver the product, within a few days to you directly from their warehouse or deliver it to us. We will keep you informed about the progress of your order. Items which are in stock in our warehouse are typically delivered in a reasonable time.  In our experience our delivery partners do a great job and we rarely have delivery problems.

   10. Special offers and discounts are not available in conjunction with any other offers.

   11. Goods are sold on the understanding that they will be used for their intended purpose. No responsibility will be accepted by the seller, for trained or untrained personnel without qualified supervision using or mis-using equipment supplied by the seller. All offers made by the company and on the website are subject to stock availability. The seller reserves the right to restrict or refuse any orders for application of credit at any time. The seller takes special care to show correct sizes and specifications and such descriptions, whilst given as a guide in good faith are subject to alteration by the seller without notice. All colours in our printed materials and on the websites are as near as the printing process and technology will allow.

2. Quotations

   1. A quotation by the Company shall not constitute an offer and there shall be no binding contract until the company has accepted the order by fulfilling the order. A quotation shall be valid only for the period stated, and if no period is stated, for 30 days from the date of quotation.

   2. The Company reserves the right to alter any specification or any goods and to withdraw the availability of any goods without notification.

   3. Unless otherwise specifically stated, all prices quoted by the Company are exclusive of Value Added Tax, which shall be due at the ruling rate on the date of the Company’s invoice to the Customer.

   4. Additional carriage charges will be levied on certain bulky items.

   5. Additional carriage charges will be levied on overseas deliveries and to Scotland and Offshore Islands.

3. Overseas Orders

   1. We welcome orders from anywhere in the world. Please remember carriage will vary on destination, weight and method of shipment.

   2. When ordering goods for the delivery outside the United Kingdom you may be subject to import duties and taxes which are levied once the goods reach the specified destination. Any additional charges for Customs Clearance must be paid by you. GP Supplies Ltd has no control over these charges and cannot predict what they may be. It is the purchasers’ responsibility to comply with laws and regulations in the country of destination.

   3. Carriage charges applied on the website is for guidance. A true carriage charge will be emailed after the goods have been packed to ascertain the volumetric weight.

   4. All overseas payments for goods ordered from GP Supplies, must be paid by wire transfer to our bank. Bank details will be made available on the pro-forma invoice.

4. Order Process

   1. The terms and conditions herein also apply to ALL orders placed using any mode of communication.

   2. The confirmation emailed after you submit an order is not an order confirmation or order acceptance from GP Supplies. The 'confirmation' stage sets out the final details of your order. Following this, we will confirm your order by email/fax/phone informing you of any items not available for despatch in that order. At your request items will be put on "back order" or cancelled.

   3. Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the confirmed order, unless we have notified you that we do not accept your order or you have cancelled it.d. All controlled drugs, being any substance as listed in Schedule 2 of The Misuse of Drugs Act 1971 and Schedule 1 to 5 of The Misuse of Drugs Regulations 2001 (as amended from time to time) will require a Doctors' signature to be received with each order request.

   4. Goods are subject to availability, in the event that we are unable to supply the goods, we will inform you of this as soon as possible. An alternative will be offered or a full refund will be given where payment has already been received by us for those Goods.

   5. Pharmaceuticals will only be sold to individuals and businesses entitled to purchase to use in their profession or business. Every request to purchase pharmaceutical is thoroughly vetted by consultation with relevant professional organisations prior to any transaction taking place. If we are unable to satisfactorily confirm the credentials of a customer we will not process orders which include pharmaceuticals no matter which legal classification they fall into.

5. Delivery

   1. Our policy is to dispatch goods within a reasonable time after receiving an order; however this can vary subject to stock availability.

   2. All goods are despatched using external courier companies including UPS, Parcel Force and Royal Mail.

   3. Some medical equipment and furniture orders may take up to 12 weeks for special order items.

   4. Extra handling charge may be incurred for re-dispatched parcels.

   5. We make every effort to deliver goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen factors. GP Supplies shall be under no liability for any delay or failure to deliver the products within estimated timescales. The Company will use reasonable endeavours to deliver each of the Customer's Orders for the goods within the time agreed when the Company accepts an Order and, if no time is agreed, then within a reasonable time, but the time of delivery is not of the essence. If, despite those endeavours, the Company is unable for any reason to fulfil any delivery on the specified date, the Company will not be deemed in breach of the Contract, nor (for the avoidance of doubt) will the Company have any liability to the customer for direct, indirect or consequential loss howsoever caused (including as a result of negligence) by any delay or failure in delivery.

   6. Any delay in delivery will not entitle the customer to cancel the Order or to receive a refund of any monies paid unless and until the customer has given 14 days notice to the Company requiring the delivery to be made and the Company has not fulfilled delivery within that period. The customer shall have no other remedy in respect of late delivery.

   7. This website is only for delivery of products to customers in mainland UK and Northern Ireland addresses. We cannot deliver to the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses, or the Republic of Ireland.

   8. All goods must be signed for by an adult aged 18 years or over on delivery.

   9. All Orders will be despatched by the most appropriate route. Where a customer suggests an alternative route or places an Order outside the normal schedule, the Company shall have the right to charge the entire cost of delivery, irrespective of the value of the Order.

   10. Deliveries will be made to the reception desk and/or ground floor at the Customer's stated delivery address. Any special delivery requirements or difficulties in delivering (e.g. narrow doorways, stairs, and restricted access) should be made known to the Company at the time of placing the Order and may be subject to additional costs. The Company cannot accept responsibility for any difficulties in delivery as a consequence of information or lack of information supplied by the customer.

   11. Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us or our appointed agents.

   12. In the event of non-arrival of goods, Customers must inform the Company within 7 days of the date of the invoice or advice of despatch, otherwise no claim can be considered.

   13. Normal published carriage charges apply to orders weighing up to 30KG packed in a rigid cardboard carton of up to 18x18x18 inches, regardless of the monetary value. If an order consists of bulk items [paper products - couch rolls, toilet tissue, hand towels etc; bulk gloves' orders, pulp and plastic products, low cost bulky surgical items and dressing packs, purified water etc] which would increase the volumetric weight of the consignment, the company reserves the right to make an additional charge to cover the extras charged by the courier company.

   14. Any orders that are outside mainland UK will incur additional costs. This additional cost may not appear in the shopping basket. For the purpose of delivery by GP Supplies, Mainland UK will be considered as any address in England, Wales and Scotland, but excluding the Scottish Highlands and Islands as described by UPS on their website.  The additional cost will be advised to the Customer prior to the Order being despatched. Bulk Item Surcharge will apply.

   15. If for any reason we have to put an item on back order, and deliver your order in separate consignments, we will only charge you for one delivery.

   16. Goods shipped direct from suppliers may be subject to additional carriage charges. Any additional charges will be advised prior to the Order being despatched to the Customer.

6. Payment and Prices

   1. Once we have checked your credit card details and stock availability, we will process your order. Payment from your card will be taken when the stock is despatched.

   2. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

   3. We use SagePay to process Debit/Credit Card payments. To ensure that your credit, debit, charge card account is not being used without your consent, SagePay will validate name, address and other personal information supplied by you during the order process. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. GP Supplies does not hold any credit card details on their computers.

   4. The Company reserves the right to change any price without notice. While we try and ensure that all prices on our website and printed material are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

   5. The invoice price will be the price ruling at the time of despatch. Costs of packaging and carriage and any applicable sales tax or duty will be added to the price where relevant. All prices quoted are subject to VAT at the prevailing standard rate. Any organisations that are exempt from VAT must provide a validated certificate at the time of ordering. We reserve the right to correct prices and make any amendments at any time. Even after an order has been submitted and paid for online. We reserve the right NOT to accept your order if the price variance is not acceptable to us. We will notify you on any price changes before we process your order.

   6. The Company may, at its sole discretion, accept payments by credit, debit card or BACS. Payment for overseas orders will only be accepted by wire transfer. Customers without credit accounts are required to tender full payment with their order for goods. Payments are accepted by cheque, major credit and debit cards.

   7. Payment must be made at the time of ordering by debit/credit card.

   8. For account customers, payment of the price and VAT shall be due within 30 days of the date of the Company’s invoice unless a different time for payment is specifically agreed between the parties in writing. Payment must be made without set-off or credit. Credit facilities will be withdrawn mmediately if payment terms are not adhered to.

   9. In the event that the customer fails to pay any monies by the due date, all monies payable by the Customer shall become immediately due and payable. The Company shall be entitled to charge interest on outstanding monies both before and after Judgement from the due date to the date of actual payment at the rate of 5% per annum over the base rate of Barclays Bank. Where the circumstances of the parties are such that the Late Payment of Commercial Debts Act 1998 is applicable, the Company may choose to charge interest at the maximum rate permissible under that Act. The customer shall also indemnify the Company against expenditure on all costs of recovery including without limitation legal fees, costs and disbursements reasonably incurred. Any banking charges incurred by the Company in respect of dishonoured cheques will be payable by the Customer. The Company will be entitled to suspend delivery of subsequent Orders and any agreed discounts until the outstanding amount has been received.

   10. Title to any products you order from GP Supplies shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

   11. All prices are shown in GBP £ sterling and exclude VAT. VAT and delivery charges will be added at the current rate at the point of invoicing.

7. Returns, Cancellations, Substitutions and Restriction of Liability

   1. All goods must be checked by the Customer at the time of delivery - as signature of a consignment note without endorsement may constitute acceptance.

   2. In the event that the customer is not satisfied with the goods, but the goods are not defective within the meaning of the Sale of Goods Act 1979 [as amended], the company reserves the return of the goods in their absolute discretion.

   3. Products like single use instruments, sterile, used for internal examinations, which can get contaminated if taken out of packaging, specially ordered in items, made to your specification, autoclaves, fridge/freezers, cold chain items, pharmaceuticals cannot under any circumstances be returned except to rectify a picking error.

   4. Manufacturers will charge a re-stocking fee of 25-50% if a specially ordered item is returned. We reserve the right to pass on this charge to you. All non-stocked items will be only accepted back if the manufacturer will agree to re-stock that item.

   5. If goods are accepted for return, acceptance is subject to the customer accepting and pursuing the following procedure and conditions:

      1. The customer must telephone the Company’s Customer Service Team on 020 8961 5567 and advise the reason for their dissatisfaction no later than 7 days from the date of delivery. The intention to seek a return of the goods must be confirmed in writing to the Company.
      2. The Company will provide a Returns Note which must be used to accompany the goods.
      3. Goods must be returned in their original condition and packaging and must be accompanied by a copy of the returns form.
      4. It is at the discretion of GP Supplies Limited as to how the goods are to be returned, if GP Supplies Limited is at fault the company will organise the return of the product. If it is an error of the customer it is their responsibility to organise the return. This can be arranged via GP Supplies Ltd’s appointed couriers at cost from an address in the UK mainland.
      5. Items which are stock items may or may not be credited at the companies’ discretion, but under no circumstances will credit be given on non stock items, e.g. furniture, fridges, bags, lighting and other large equipment, unless agreed by GP Supplies and the suppliers.
      6. Goods received back in a non saleable condition and without a returned goods authorisation will not be credited. If such goods have to be returned to the customer carriage costs will be charged to the customer.
      7. Goods are not supplied on a sale or return basis.
      8. Under no circumstances will goods be accepted for return if they are damaged, subject to improper handling or abuse, have been partly opened or used or the seals and labels have been removed or tampered with.
      9. If any Goods are returned, the Goods must be unused and in original packaging and fit for resale.
      10. The Company accepts no responsibility for goods lost or damaged during returned transit.
   
   

   6. Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative. We may experience problems with the supply of certain products and may therefore offer to supply a substitute of the same or better quality at the same price. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.

   7. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. Images on the website may not necessarily represent the exact specifications of the product described.

   8. Items made to Customer's own specification or have been specifically ordered will not be accepted for return unless faulty. The manufacturer may offer to repair or replace the item at their own discretion in accordance with their terms and conditions. Unless agreed with supplier such returns are subject to any charges and transit costs imposed by suppliers.

   9. Equipment is supplied in its original packaging as received from the manufacturer. The equipment is not tested by GP Supplies to ensure whether it is fit for purpose or in working order.

   10. When a fault is reported, we will request the manufacturer to investigate, repair or replace the product. This will depend on warranty conditions and the Terms and Conditions applied by the manufacturer.

   11. GP Supplies will not take responsibility for any consequential loss due to malfunctioning equipment.

   12. No replacements are available whilst goods are exchanged, replaced or repaired.

   13. Goods will not be acceptable for return if they have been relabelled or used in any way, or if any tamper evident seals have been broken.

   14. Temperature controlled and pharmaceutical items will be accepted to correct defects and delivery errors only. In such cases the goods must be stored according to Manufacturer’s instructions and an undertaking will have to be provided confirm adherence to storage requirements.

   15. The Company shall not in any event be liable for indirect or consequential loss or damage, being loss or damage which does not directly and naturally flow from the supply or goods or materials, including without limitation loss of profits, of use, overhead costs, collateral damage or of contracts arising out of the supply or failure of supply of goods or services by the Company [other than liability for death or personal injury resulting from the negligence of the Company] and whether arising from the breach of contract, negligence or for any other liability howsoever arising, whether by statute or otherwise.

   16. In all other cases [being cases of direct and natural losses or damage] it is specifically provided and agreed that the compensation and damages payable under any claim or claims arising out of the contract between the parties under whatsoever pretext shall not under any circumstances amount in aggregate to more than the contract price of the goods forming the subject of the claim or claims. No liability for such direct losses or damage shall attach to the Company unless details of such losses are notified to the Company in writing within 7 days of the date of delivery of the goods, or the date of the event giving rise to such loss if it’s not apparent upon the date of delivery. In cases of alleged non-delivery, it is a condition of acceptance of any claim that claims are notified to the Company within 30 days of the anticipated delivery date so that appropriate action can be pursued by the Company.

   17. For the avoidance of doubt, nothing in this agreement shall confer on any third party nay benefit or the right to enforce any terms of this agreement.

8. Intellectual Property

   1. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in the copyright owners.

   2. You acknowledge and agree that the material and content contained within this website is made available for your personal use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

9. Liability and Indemnity

   1. Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

   2. GP Supplies will use reasonable endeavours to verify the accuracy of any information in its printed or electronic material but makes no representation or warranty of any kind express or implied statutory or otherwise

      • regarding the contents or availability of the website
      • or that it will be timely or error-free
      • that defects will be corrected
      • or that the website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website.

   3. GP Supplies will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website or from any printed material of the company and GP Supplies accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site or any of the company’s printed material.

   4. Subject to Section 9a above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.

   5. Subject to Section 9.a above, GP Supplies will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

      • economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
      • loss of goodwill or reputation; or
      • special or indirect losses
      suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
   
   

   6. damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.

   7. The clauses in this section do not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

   8. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

   9. All items are guaranteed according to manufacturer’s warranty. All glass items are specifically excluded from this guarantee.

10. Miscellaneous Provisions

    1. The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

    2. If you are planning to use our products for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.

    3. GP Supplies shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

    4. To provide increased value to our customers, we may provide links and references to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website or access a recommended resource we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites or resources, (ii) the content of such websites or resources, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

    5. You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by GP Supplies.

    6. GP Supplies reserves the right to transfer, assign, or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.

    7. If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

    8. No delay or failure by GP Supplies to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of GP Supplies.

    9. These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and GP Supplies relating to ordering goods from GP Supplies. 

11. Reward Points

    1. The reward points scheme is a voluntary scheme operated by GP Supplies.
    2. If the scheme is withdrawn at any time for any reason, all points will be nullified. 
    3. The scheme does not form part of a contract of sale.
    4. The scheme is not an invitation, offer, inducement, bribe, gift, or seeking to force you to purchase from GP supplies. You make purchases online of your own volition.
    5. Once you registers online you will be automatically opted into the scheme. You must inform us in writing if you want to opt out.
    6. Reward points are awarded for online purchases only. Orders placed by fax, email, telephone and post or any other mode of communication do not qualify for this reward scheme.
    7. The reward points software will hold the - reward points to redeem value ratio - and will control the draw-down of reward points via the web service only. 1 point = 1 pence - for every pound spent. This might vary in the future.
    8. The reward points scheme is offered to customers who register on the website.
    9. Points earned against an order will not be redeemable until the order has been invoiced.
    10. GP Supplies is under no obligation to award points for any reason outside of qualifying transactions.
    11. To be awarded points, members must spend over a certain amount on qualifying products in a single transaction. The amount of points awarded may change and will vary depending on the products bought and the amount spent.
    12. GP Supplies may, at any time, terminate the scheme or alter or amend the conditions of operation of the scheme without any notice.
    13. Points will not be awarded for non-qualifying products, including pharmaceuticals, products on special offers, products reduced to clear. Other products may also be excluded from the scheme at the discretion of the company.
    14. Potentially reward points will ‘go negative’ in a situation where reward points have been redeemed on their account and then returned the goods from previous orders that, effectively, ‘lose’ them reward points.
    15. GP Supplies will have the legal right to invoice any account that falls at a minus of reward points.
    16. GP Supplies will deduct points from your account if products are returned for any reason and a full or partial refund of the purchase price is given. This also applies to the exchange of products, unless the exchange is for products with an equivalent points value.
    17. Points can only be redeemed after 500 points have been accumulated in the account.
    18. Points can only be spent if there are THREE or more items in the shopping basket.
    19. Maximum 500 points can be redeemed in any transaction.
    20. 100 points will be awarded on signing up to the newsletter. Points will only be awarded to customers who subscribe to GP Supplies newsletter.
    21. 50 points will be awarded if you review a product.
    22. 100 points will be awarded when you register online.
    23. 200 points will be awarded if you refer a friend that results in a sale.
    24. If you do not redeem full or part of accumulated points within 60 days, the points balance will expire completely. If the you redeem any number of points on an order the points balance expiry timer will reset. If you earn points, the points expiry timer will still continue and the timer will not reset. Only when you redeems point does the timer reset 
    25. When your point balance expires, you will receive a negative transfer of points that nullifies your points balance. This transfer will show in your spending history. This is done to retain a record of the points expiring and to not collide with any pending points transfers that you might have.
    26. The scheme can be withdrawn or stopped at any time without notice.
    27. When points are redeemed under qualifying conditions - a discount is applied to the bill. The discount may be shown deducted in the invoice of that transaction or by way of a separate credit note equivalent to the value.

The GP Supplies website is operated by:

GP Supplies Ltd
Concept House
6 McNicol Drive
LONDON
NW10 7AW
United Kingdom

VAT Number: GB 761 3279 28
Company Registration Number: 4074035